Shipping Policy

Thank you for shopping with ROBERT ALAN LLC! We are committed to providing you with fast and reliable shipping options. Please read our Shipping Policy to understand how we process and ship your orders.

1. Order Processing

• Orders are typically processed within 1-3 business days after receipt of your order.
• Orders are only processed on business days, Monday through Friday, excluding public holidays.
• Once your order is processed and shipped, you will receive a confirmation email with tracking information.

2. Shipping Methods

We offer various shipping options to ensure timely delivery of your products. Our trusted shipping carriers include:

• USPS (United States Postal Service)
• FedEx
• UPS
• DHL
• And other reliable carriers

Shipping costs vary based on the shipping method selected, your location, and the size/weight of the items in your order.

3. Shipping Rates

Shipping rates are calculated at checkout based on your shipping address, selected shipping method, and order size. Shipping costs are displayed before you confirm your order. If you qualify for free shipping promotions, this will also be applied at checkout.

4. Delivery Times

• Standard Shipping: Delivery within 3-7 business days depending on your location.
• Expedited Shipping: Delivery within 1-3 business days for faster processing.
• International Shipping: International delivery times will vary depending on the destination. We recommend checking with the carrier for an estimate.

Please note that delivery times are estimates and can vary based on carrier delays or unforeseen circumstances.

5. Shipping to P.O. Boxes and APO/FPO Addresses

We do ship to P.O. Boxes and APO/FPO addresses. Please ensure that your shipping address is accurate when placing your order to avoid delays.

6. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order directly through the carrier’s website using the provided tracking number.

7. Shipping Restrictions

We currently only ship to addresses within the United States and certain international locations. Some items may have shipping restrictions due to their size, weight, or destination. If you are located outside of the U.S., please check if we can deliver to your area during checkout.

8. Lost or Damaged Packages

• Lost Packages: If your package has not arrived after the estimated delivery time, please contact us at [email protected], and we will assist you in locating your package.
• Damaged Packages: If your package arrives damaged, please contact us within 7 days of receiving it. We may request photos of the damage and assist you in filing a claim with the carrier, or offer a replacement or refund.

9. International Shipping

For international orders, please note that the recipient is responsible for any customs duties, taxes, or import fees imposed by their country. These additional fees are not included in the product or shipping costs, and it is your responsibility to check with your local customs office for any applicable charges.

10. Contact Us

If you have any questions about our shipping options or need assistance with an order, please don’t hesitate to contact us at:

Email: [email protected]